UK Power Networks Services announces David Mitchell as new Director
The energy infrastructure specialist has announced David Mitchell as its new Director, effective from Thursday, 7 July. He replaces Ian Smyth, who will join Electricity North West as Chief Executive Officer later this year. David is an experienced leader who has worked for the company in its various forms since joining as an apprentice in […]
Smarter data super-charges customer satisfaction
Britain’s biggest electricity distribution grid is making smarter use of customer feedback to improve customer service. UK Power Networks has risen in the Institute of Customer Service UK Customer Satisfaction Index rankings from 14th in its sector to 4th across all service organisations among companies such as Amazon, John Lewis and Apple. The company studies […]
UK Power Networks helps smooth the path to ‘civvy street’
UK Power Networks and UK Power Networks Services are currently helping two new former servicemen settle into new roles in the wake of Armed Forces Day (June 25). They include Harvey Miller (26, from Littleport), fresh from the Royal Air Force who is working as an electrical fitter in Cambridge, and Alastair Smith (41, from […]
First-of-a-kind event for International Women in Engineering Day
Cross-industry collaboration is on the agenda as electricity and gas network operators come together in an industry-first event to mark International Women in Engineering Day (23 June). A virtual event led by UK Power Networks with the Energy Networks Association (ENA), is bringing the industry employees, contractors and other member organisations together to celebrate, network […]
Power workers celebrate 1,000 years working with cables and currents
Power workers with over 1,000 years of working with electricity between them have joined an elite club. Working out in the field or in the offices of UK Power Networks, 29 employees are celebrating a 40-year milestone with the company keeping the power flowing to 8.4million homes and businesses across the East, London and the […]
Collaboration key to supporting vulnerable customers
The utility industry has moved another step closer to a single, shared Priority Services Register (PSR) for the UK which will help companies look after vulnerable customers. Essex & Suffolk Water has become the next water utility to integrate its PSR records with UK Power Networks. The two utilities are now automatically sharing PSR records, […]
Power capacity boost for Hertfordshire
Work is underway to reinforce power capacity for the future connection of more electric vehicles in Hertfordshire as part of the UK’s Green Recovery programme. UK Power Networks is installing 6.5km of new high voltage electricity cables between St Albans Road and Potters Bar to supply a new transformer. Teams will aim to minimise any […]
Faster power restoration at water sites
Faster electricity restoration has been prioritised for water infrastructure sites to help make sure people are not left without water for long, at the same time as a power cut. Even a momentary power loss at a water company’s operational site could affect the water system for the area for several hours or lead to […]
Supporting young families in case of a power cut
Frontline workers have engaged with hundreds of young families -including mothers with children under the age of five – to offer extra support. Young Mums’ Support Network (YMSN) partnered with UK Power Networks to ensure residents in Wandsworth, Southwark and Lambeth don’t miss out on free extra support in case of a power cut and […]
UK Power Networks Services enables Port of Felixstowe to step towards net zero
UK Power Networks Services has won a contract to take the UK’s largest container port, and one of the largest in Europe, a step closer to net zero. It will supply new electrical technology needed at the Port of Felixstowe to allow the port to step away from a reliance on red diesel, meet its […]