Exclusive: how to win more landlord and letting agent work

Andrew Heppinstall, founder of Leeds-based agency Unavoidable Marketing, offers ten practical ways electricians can secure more landlord and letting agent contracts Rented homes are one of the steadiest sources of work an electrician can have. In England, private landlords have had to get the fixed electrical installation inspected and tested at least every five years since the Electrical Safety Standards came in for new tenancies in 2020. Social landlords now have the same duty: it applied to new social tenancies from 1 December 2025 and to existing ones from 1 May 2026, with the first round of checks due to be completed by 1 November 2026. Wales and Scotland have their own five-yearly rules too. That means a regular flow of EICRs, and the remedial work that follows them. Much of it is given out by letting agents, who manage properties for landlords and keep a short list of contractors they trust. Getting onto that list, and staying on it, is less about price than about making the agent's life easy. Here are ten practical ways to do it. 1. Know the rules better than the agent does Agents are busy, and many are not electrical specialists. If you can explain the regulations clearly, you become the person they ring for advice as well as for work. In England, the landlord must give the report to existing tenants within 28 days, to new tenants before they move in, and to the council within seven days if asked. Remedial or further investigation work must be done within 28 days, or sooner if the report says so, and the landlord must then send written confirmation to the tenant and the council within 28 days. Councils can fine private landlords up to £30,000. An agent who knows you understand all this will trust you with their portfolio. 2. Make your credentials easy to check Most agents want to see the same things before adding a contractor: membership of a competent person scheme such as NICEIC or NAPIT, proof of public liability insurance, and evidence that the person doing the inspection is qualified to do so. Keep these in one short pack, as a PDF you can attach to an email, and update it when your insurance renews. Agents often have to show landlords, or their own compliance checks, that every contractor is properly qualified. Make that the easiest part of their week. 3. Code honestly, and explain your codes This is the single biggest thing agents talk about. Landlords worry that some EICRs are used to sell work, and an agent who gets complaints from landlords will drop a contractor quickly. Only C1, C2 and FI observations require action under the regulations, while C3 is a recommendation for improvement. Be clear about that difference in your report and in your quote. A contractor who codes fairly, and can explain why each item is coded as it is, is worth far more to an agent than one who is a few pounds cheaper. 4. Photograph everything A photo of each observation removes most of the arguments before they start. The agent can forward it to the landlord, the landlord can see why the work is needed, and approval comes faster. Photos also protect you if a finding is questioned later, or if a different contractor is brought in for a second opinion. Taking them as you go adds a few minutes to the job and saves hours of back and forth. 5. Quote remedials quickly and in plain English The 28-day clock starts when the landlord receives the report, so speed matters. Send the remedial quote with the report, or within a day of it, itemised against each code so the agent can see exactly what is mandatory and what is optional. Write each line so a landlord with no electrical knowledge can understand it. "Replace damaged socket in kitchen (C2, exposed live parts)" is far easier to approve than a list of regulation numbers. 6. Take tenant access off the agent's plate Arranging access is one of the hardest parts of rental work. If you contact the tenant directly, with the agent's permission, offer a choice of times and send a reminder the day before, you save the agent a lot of phone calls. Keep a simple record of every attempt to arrange access. If a tenant refuses or does not reply, that record helps the landlord show they took reasonable steps, and the agent will remember that you thought of it. 7. Send certificates the same day, in a format they can use Agents work from a compliance system, a spreadsheet or both. Send the report as a PDF on the day of the inspection, named clearly with the property address and date, so it can be filed without anyone retyping it. Once remedials are done, send the written confirmation promptly so the landlord can meet their own 28-day deadline. A contractor whose paperwork arrives complete and on time quickly becomes the default choice. 8. Offer simple, fixed prices Agents like knowing what a job will cost before they book it, because they often need landlord approval first. A clear fixed price for an EICR by property size, with the price for common remedials listed alongside, saves them a round of emails on every job. Be upfront about what is included and what would cost extra, such as further investigation or a return visit if access fails. 9. Remind them before the five years are up Every EICR you complete has a natural renewal date, and many landlords and agents lose track of them. Keep a list of the properties you have inspected and the date each report was issued, and contact the agent a couple of months before each one is due. It is a genuinely useful service, and it puts you first in line for the repeat work. If you are contacting private landlords directly, make sure you have their permission and give them an easy way to opt out. 10. Be easy to find and easy to recommend Agents check contractors online before they call, and landlords often search for an electrician themselves. Make sure your Google Business Profile lists landlord services such as EICRs and remedial work, and that your website has a page explaining your process for landlords and agents. Ask the agents and landlords you work for to leave a review. A few detailed reviews from people who manage rented property tell the next agent far more than a general rating ever could. The bottom line Letting agents are not just looking for the cheapest EICR. They want a contractor who codes fairly, sorts out access, gets the paperwork back quickly and helps them keep their landlords compliant. Get those basics right, keep in touch, and one agent can turn into dozens of properties, year after year. Andrew Heppinstall is the founder of Unavoidable Marketing For more from Unavoidable Marketing, click here.

Apprenticeship journey 'needs to be simpler' as demand ramps up

The Chair of Skills England has said the apprenticeship journey must be simpler for small and medium sized enterprises (SMEs) in the UK as demand for housebuilding, infrastructure and the transition to clean energy increases Phil Smith CBE shared his views during a visit of training provider JTL’s West Midlands centre in Aston last week to discuss how the skills system can better support employers and apprentices. During the visit, he said: “It was great to see JTL West Midlands’ training first-hand, and to hear directly from apprentices and the employers about what’s working well. We really value this local insight at Skills England. “Taking on an apprentice is one of the best investments a business can make, and the roundtable was a reminder of how much simpler that journey needs to be for small and medium-sized employers in particular.” The visit comes against a backdrop of growing employer demand for skilled electricians and plumbers, as JTL’s research shows the UK’s electrical workforce remains 25% smaller than in 2018 and on course to shrink by a further 32% by 2038 without intervention. Apprenticeship workforce 'shrinking' as skills demand spikes During the visit, Smith toured the centre’s facilities, talked with training staff and apprentices, and took part in an employer roundtable chaired by Chris Claydon MBE, JTL’s Chief Executive. Employers discussed how government policy could better support apprenticeship training, including employer incentives, simplifying the skills system, and removing barriers to creating apprenticeship places. Claydon added: "We were delighted to welcome Phil Smith to JTL West Midlands. Apprenticeships are the gold standard route into the electrical and plumbing trades, but the workforce is shrinking at a time when housebuilding, infrastructure and the transition to clean energy all depend on it. “Three in four of our employer partners are small and medium-sized businesses, so the system needs to work for them. That means a stronger hiring incentive, a simpler route in, and fair access to capital funding for independent training providers like JTL. "We were grateful for the chance to make that case directly to the Chair of Skills England, and to show him the quality of training happening here in Birmingham.” For more from JTL, click here.

One month until Awaab's Law Phase 2 comes into force, contractors warned

Electrical contractors working with social landlords in England have less than a month before Awaab's Law Phase 2 comes into force, extending rules on repair tracking to significant electrical hazards, field service management company Field Ascend has warned Under the legislation, landlords must investigate potential significant hazards within 10 working days, provide written findings within three working days where required and complete relevant safety work within five working days of the investigation. Emergency hazards remain subject to a 24-hour deadline for investigation and safety work. For electrical contractors working with social housing providers, this means tighter expectations around response times, allocating qualified engineers and documenting repairs. Businesses will need to track jobs from the initial report through to completion, making sure inspection findings are passed to landlords promptly and any outstanding remedial work is followed up within the required timeframes. Richard Skelson, Managing Director at Field Ascend, warns that the new requirements could put added pressure on electrical contractors managing multiple social housing repairs, with tighter timescales leaving less room for delays in engineer allocation, reporting and follow-up work. "With separate deadlines for investigations, written findings and repairs, contractors need to manage each stage of a job rather than treating it as a single appointment," he continues. "For emergency hazards, the 24-hour deadline starts when the landlord becomes aware of the problem, not when the contractor receives the job. Businesses should agree how urgent requests are passed over, record the original report time and flag approaching deadlines so managers can act before work falls behind." Landlords remain legally responsible for meeting Awaab's Law requirements Richard continues: "When electrical hazards are reported, contractors need to identify an appropriately qualified engineer who can attend within the required timeframe, without overlooking existing commitments. "Keeping engineer qualifications, availability and active jobs visible in one place helps dispatchers make informed decisions. If an appointment cannot go ahead or specialist support is needed, the job should be escalated promptly and the housing provider updated rather than allowing the deadline to approach without action. "Making an electrical hazard safe does not always mean the wider repair process is finished, particularly where temporary repairs or further preventative work are required. "Contractors should record outstanding defects, required parts and follow-up appointments with a clear person responsible for completing them. Closing the initial call-out must not remove these actions from view, especially when further work has its own deadline. "Landlords remain legally responsible for meeting Awaab's Law requirements, but they depend on accurate contractor records and progress updates. Being able to show what was investigated, what was repaired and what remains outstanding is just as important to managing the process as knowing when an engineer attended." For more on Awaab's Law, click here.

Pharos completes lighting upgrade on London's Cutty Sark

Dynamic lighting manufacturer Pharos Architectural Controls has completed a sensitive lighting upgrade on the Cutty Sark at Royal Museums Greenwich The project saw lighting specialists Architainment Lighting work alongside DHA Designs and SI Electrical to refresh the existing lighting installation throughout the vessel. Originally launched in 1869, Cutty Sark is the world’s last surviving tea clipper and one of London’s most recognisable maritime landmarks. Today, the ship is displayed within a purpose-built dry berth, allowing visitors to explore the vessel and the space beneath its hull. A consideration for the project was how the lighting could be upgraded without unnecessarily replacing infrastructure. The existing two-universe Pharos Designer LPC lighting controller was retained and integrated with the refreshed lighting installation. Pharos upgrade 'makes the most' of pre-installed infrastructure The Designer LPC 2 now controls both DMX-controlled RGBW feature lighting and DALI-controlled functional lighting across the areas inside the hull and within the dry berth beneath the vessel. The Designer system from Pharos also integrates with the museum’s customised centralised management system, giving the team control of the entire installation. Neil Gamble, Sales Director at Architainment Lighting, says, “One of the key considerations for this project was making the most of the infrastructure that was already performing reliably. "The existing Pharos controller gave us a strong foundation for the upgrade, allowing us to integrate the new lighting without introducing unnecessary complexity or disruption. For a site such as Cutty Sark, where both the visitor experience and the historic environment have to be carefully considered, that continuity was particularly valuable.” For more from Pharos Architectural Controls, click here.

Group Horizon celebrates 100th apprentice graduation

National training provider Group Horizon is celebrating its 100th apprentice successfully completing the Level 4 BEMS Controls Engineer Apprenticeship and becoming a fully qualified building energy management systems (BEMS) controls engineer Alexandra Horrocks is the 100th apprentice to pass the programme, delivered by the national training provider and developed in collaboration with the Building Controls Industry Association (BCIA). After completing her apprenticeship, Alexandra, a trainee BMS service engineer at learnd, said: “Passing my end point assessment (EPA) with a distinction was a proud and rewarding moment after four years of hard work and commitment. "Learning that I was the 100th apprentice to complete the programme made the achievement even more memorable. The support I've received from my employer, mentors and Group Horizon has helped me develop both professionally and personally, and I'm excited about the opportunities ahead as a qualified BEMS engineer.” Group Horizon praises 100 successful completions The Level 4 programme combines practical, hands-on experience with structured learning to equip apprentices with the technical knowledge, skills and behaviours required to work in the industry. EPAs are carried out by Verge 365 and include practical and written tests to confirm that apprentices meet the required standard. Graeme Rees, Interim President of the BCIA, added: “Celebrating 100 successful completions is a fantastic achievement and a real testament to what can be accomplished when industry comes together behind a common goal. "BCIA and its Trailblazer Employers’ Working Group is proud to have helped develop the apprenticeship from the outset, working alongside valued partners such as Group Horizon to strengthen the skills pipeline for our sector. "As demand for talented engineers continues to grow, it’s incredibly encouraging to see more employers choosing this apprenticeship as a proven route to developing the next generation of BEMS professionals.” For more from Group Horizon, click here.